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| Verification Process |
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Process by which Best Vein Care validates or authenticates the information provided by a physician provider, such as education and training, licensure and certification, experience and expertise is as reported on the application.
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| Federal and State Regulatory Agencies |
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Centers for Medicare and Medicaid
The US Federal Agency that administers Medicare, Medicaid and the Children's Health Insurance Program.
The Joint Commission
Proposed in 1910 as the "end result system of hospital standardization" by Ernest Codman, MD, the Joint Commission evolved over a period of forty years. In 1950, the American College of Physicians, the American Hospital Association, the American Medical Association and the Canadian Medical Association joined together to create The Joint Commission.
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| Regulatory Framework |
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Best Vein Care's regulatory framework is the foundation by which a vein specialist is verified and a vein center is evaluated. This framework or structural support is based upon rules and principles established by the Advisory Board and mirrors state and federal regulatory guidelines, such as the Joint Commission and CMS.
Although Best Vein Care is not a regulatory agency, it embraces the intent and the desired result of these regulatory guidelines. Through its Advisory Board, Best Vein Care has incorporated specialty-specific measurement criteria to the general regulatory guidelines and has established a standard of care for the delivery of quality vein care.
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| Eligibility Criteria |
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The minimal eligibility criteria established by Best Vein Care's Advisory Board for recognition as a Preferred Physician Provider includes the following:
Board Certification by an ABMS-Recognized Board or by the American Board of Phlebology
Practicing for a Minimum of Two Years
Performance of 100 Vein Procedures
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| Vein Care Procedures |
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Saphenous Vein Ablation
Includes surgical, endoscopic, endovenous thermal and ultrasound-guided chemical ablation.
Perforator Vein Ablation
Includes surgical, endoscopic, endovenous thermal and ultrasound-guided chemical ablation.
Management of Deep Vein Thrombosis
Includes thrombectomy, thrombolysis, venous stenting, and deep venous reconstruction.
Management of Pelvic Venous Insufficiency
Include surgical therapy, embolization and chemical ablation.
Management of Vascular Malformation / AV Fistula
Includes surgical therapy, embolization and chemical ablation.
Management of Chronic Venous Insufficiency
Includes non-operative; i.e. compression therapy.
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| Phlebology |
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The branch of medicine that deals with veins and their diseases.
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| Advisory Board |
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To promote our goals for quality improvement, an independent 8-member Advisory Board composed of vein specialists from multi-disciplinary training backgrounds who practice in varying locations throughout the United States was formed.
Sharing a patient-centered philosophy and dedication to the venous community, this unique collaborative offers years of experience and expertise. Although their service is advisory in nature, they were instrumental in refining the quality criteria and vein-specific measurements, which ultimately established our Standards of Excellence.
The members serving on the Advisory Board in this on-going capacity have no role in the evaluation or selection process.
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| Standards of Excellence |
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Quality standards established and refined by the Advisory Board to measure the performance of a vein center and to determine their eligibility for designation as a Center of Excellence. Standards specifically related to the treatment of venous disease have been included with general regulatory guidelines to create a quality standard for the delivery of quality vein care.
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| Comprehensive Services |
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Why This Standard of Excellence is Important.
The scope of services provided at a vein center indicates that the vein care needs of a patient are provided within one venue.
The documented procedural volumes, the age of the center and the number of days it provides services reflects the experience of the Physician Provider and Clinical Staff and a commitment to meeting the vein care needs of their patients.
Providing access to a medical provider 24/7 represents a vein center that is committed to ensuring optimal outcomes for every patient.
Established administrative protocols and procedures, including maintaining medical malpractice coverage, indicates an awareness of the non-clinical factors that may impact the delivery of patient care.
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| Patient Rights and Health Care Privacy |
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Why This Standard of Excellence is Important.
An organization that complies with federal and state health care regulations, such as licensure and certification requirements, represents a center that is conscientious to the medico-legal aspects of patient care.
Educating patients and staff regarding their rights, through written and audio visual mechanism, related to the following topics, reflect a center's desire to make every person feel safe and secure:
Accommodations Provided for Disabled Individuals
Credentials of the Health Care Providers
Education Regarding Vein Care & Treatment
Employee Polygraph Protection Act
Equal Employment Opportunity
Fair Labor Standards Act
Family Medical Leave Act
Fees for Services / Payment Policies
Grievance Policies & Procedures
Occupational Safety & Health Administration (OSHA)
Patient Rights & Health Care Privacy
Patient Satisfaction Survey
Provision for After Hours & Emergency Care
Services Available at the Vein Center
Statement of Medical Malpractice Coverage
Uniformed Services Employment & Re-Employment Act (USERE)
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| Safe Environment |
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Why This Standard of Excellence is Important.
Receiving care in a safe environment begins with those who deliver the care. All Preferred Physician Providers are Board Certified specialists, who meet the validation requirements established by the Advisory Board. These validation requirements, which mirror state and federal regulatory guidelines, have been verified and represent a vein specialist committed to high quality standards. In addition, the clinical staff that provides supportive care is also certified by their respective boards.
To prevent infections, a vein center must have infection control policies implemented and have established controls to ensure a sanitary surgical environment, which include meeting hand hygiene guidelines and preventing procedural site infections.
Providing a safe environment includes the necessary equipment to monitor a patient's vital signs and the maintenance of that equipment too.
A Center of Excellence is one in which an emergency preparedness plan has been established and communicated to the staff. Certification in Cardiac Life Support represents a desire to always be prepared and ready for any emergency that might arise.
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| Procedural Monitoring |
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Why This Standard of Excellence is Important.
To further support a safe environment in which vein care is delivered and to ensure optimal outcomes for the patient, a Preferred Physician Provider (vein specialist) must evaluate a patient's condition before the procedure (pre-operatively), during the procedure (peri-operatively) and after the procedure (post-operatively).
Before the procedure, a history and physical will be performed and will include a review of the patient's medication. The risks, benefits and alternative treatments will be discussed prior to moving forward with a specific treatment modality. The patient will receive both written and oral instructions regarding any preparations for the procedure, including any prescription medications. In addition, the authorization for treatment will be thoroughly discussed with the patient prior to obtaining their consent for treatment.
Although most vein care procedures are minimally invasive, a standard of medical care for the Preferred Physician Provider is to monitor the patient's vital signs during the procedure, which includes their heart rhythm and blood pressure. These patient monitors provide invaluable insight into any complication that may arise and ensures a high level of patient safety during the procedure. To assure that the patient is comfortable during the procedure, the physician will continually evaluate the patient for pain management.
After the procedure, written instructions for after care, including any prescribed medications, will be reviewed with the patient. A follow-up appointment will be scheduled to evaluate and record your progress.
A Preferred Physician Provider is committed to maintaining optimal patient outcomes. In pursuing this commitment, one mechanism utilized is a patient recall system, an after care plan that was designed to maintain contact with the patient, thereby, meeting their continued vein care needs.
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| Patient Satisfaction |
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Why This Standard of Excellence is Important.
The pursuit of the highest quality of care is very important to a Preferred Physician Provider. As equally important is the commitment to the overall satisfaction of the patient. For this reason, a mechanism for measuring satisfaction is established at a Center of Excellence and this mechanism is called a Patient Satisfaction Survey.
This survey is a very important tool by which continual process improvement may be pursued. Monitoring the results of the survey provides an opportunity for the evaluation of organizational processes and for the implementation of any necessary quality action plans. Although viewed primarily as an improvement tool, the survey also identifies and affirms the strengths found within the center.
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| Continual Quality Improvement & Advancement of Vein Care |
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Why This Standard of Excellence is Important.
At the heart of every Best Vein Care Standard of Excellence is the pursuit of the highest quality of vein care. To accomplish this, continual quality improvement must be promoted. The Preferred Physician Provider is dedicated to the field of phlebology and, as such, participates in a minimum of 15 hours of continuing medical education each year related to the treatment of venous disease.
Two invaluable mechanisms for supporting the advancement of phlebology and promoting quality improvement include the collection of case results and participation in a venous data bank. These instruments naturally translate a physician's interest and participation in clinical research, a method of medicine that focuses upon the prevention, treatment, diagnosis or for relief of symptoms in venous disease.
A Preferred Physician Provider caring for patients in a Center of Excellence embraces Best Vein Care's mission to promote the pursuit of excellence in phlebology and, in so doing, elevate the standard of care for the treatment of venous disease.
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| Community Activity & Support |
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Why This Standard of Excellence is Important.
Best Vein Care believes in giving back to the community that supports our livelihood….the delivery of vein care. A Preferred Physician Provider and Center of Excellence are partners in this belief and, as such, demonstrate it through participation in activities that support their individual communities.
Although the delivery of care may not visibly be measured a physician's community involvement, the invisible measurement is worthwhile. Winston Churchill described this invisible measurement when he declared that "we make a living by what we do, but we make a life by what we give."
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| Rating System |
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A simple, objective formula developed by the Advisory Board to affirm the strengths of the center and to identify the opportunities for continual quality improvement. The formula consists of a value point assigned to each quality measure.
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| Application |
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An extensive questionnaire completed by the vein center resulting in a self-assessment of their performance related to the Standards of Excellence.
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| Physician Quality Committee |
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The Physician Quality Committee is composed of well-respected physicians, who are actively practicing in the venous community and who participate in organizations committed to the advancement of the specialty, such as the American College of Phlebology, the American Venous Forum and the International Vein Congress.
The role of the Physician Quality Committee is to provide oversight of the evaluation and selection process. Members of the committee serve voluntarily without monetary compensation and have no financial interest or investment in Best Vein Care.
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| Chief Verification Officer |
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Certified through a professional organization recognized by The Joint Commission (NAMSS), the Chief Verification Officer is an expert in the validation and verification processes associated with professional credentials, quality standards and regulatory guidelines.
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| Accreditation |
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Best Vein Care's accreditation is defined as the act of granting recognition. Through its verification and validation processes, Best Vein Care recognizes vein specialists and vein centers for their commitment to the highest quality of care.
Although Best Vein Care is not a governing body, it is an authoritative resource that recognizes physicians and their centers for their continual pursuit of quality improvement.
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| Designation Status |
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The recognition level for a Center of Excellence.
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| Preferred Center of Excellence |
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Designation earned by a vein center that meets Best Vein Care's quality standards with a total measurement value point above 100. (Total Possible Value Points = 150)
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| Premiere Center of Excellence |
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Designation earned by a vein center that exceeds Best Vein Care's quality standards with a total measurement value point above 125. (Total Possible Value Points = 150)
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